Terms of Service

These Terms of Service (“Terms”) are a contract between Molto Ltd(“Vera”, “we”, “us”) — a private limited company registered in England & Wales — and you (the “Customer”) when you subscribe to or use the Vera platform.

By creating an account or using Vera, you agree to be bound by these Terms. If you don't agree, don't use the service.

Vera is a sales-intelligence platform that surfaces, enriches, and scores prospects for cybersecurity-vendor sales teams. The features available to you depend on your subscription tier (Scout, Growth, or Enterprise) as described on our pricing page.

We will use commercially reasonable efforts to keep the service available and performant, but we don't guarantee uninterrupted operation. Planned maintenance will be communicated in advance where reasonably possible.

You're responsible for keeping your login credentials confidential and for any activity that occurs under your account. Notify us immediately at hello@veraa.ai if you suspect unauthorised access.

The primary signup email becomes the workspace owner. Additional seats on your plan can be allocated to teammates — by you, or by us during onboarding. Each user must have their own credentials; credential sharing is not permitted.

Subscriptions begin on the date your first payment is successfully processed. We bill in advance: monthly subscriptions are charged each calendar month; annual subscriptions are charged once for the full year at a 10% discount on the monthly rate.

Pricing per tier is shown on our pricing page. We may change pricing for future renewals with at least 30 days' notice. Existing customers are grandfathered on their current price for the remainder of any active annual term.

You may cancel at any time from your dashboard or by emailing us. On cancellation:

(a) Monthly subscriptions — your access continues until the end of the current billing period; no refund for the remainder.

(b) Annual subscriptions — your access continues until the end of the prepaid year; no pro-rata refund.

Enrichment credits not used within the billing period roll over to the next period for as long as your subscription remains active; they do not survive cancellation and are not refundable. Top-up credit packs are one-time purchases and are non-refundable once delivered.

We may suspend or terminate your access immediately for non-payment, breach of these Terms, or use that creates legal risk for us. Where reasonably possible, we'll notify you before doing so and give you a chance to remedy.

You agree not to use Vera to:

(a) Send spam, harvest emails for spam purposes, or otherwise violate the UK PECR, GDPR, the CAN-SPAM Act, or equivalent laws in any applicable jurisdiction.

(b) Target individuals who have opted out of your communications or appear on any applicable do-not-contact registry.

(c) Attempt to reverse-engineer, decompile, or otherwise extract the underlying engine, models, or proprietary scoring logic.

(d) Use the platform to discriminate, defraud, harass, or harm any person or organisation.

(e) Resell, sublicense, or wrap the platform as your own service without prior written agreement.

(f) Exceed rate limits, attempt to bypass tier features, or interfere with other customers' use of the service.

Breach of acceptable use may result in immediate suspension without refund.

You retain all rights, title, and interest in the data you upload, configure, or generate within your Vera workspace — your ICP configuration, buyer profiles, plays, integrations, and the prospect data you enrich.

You grant us a limited, non-exclusive licence to use that data solely to deliver and improve the service to you. We do not train AI models on your data. We do not share your data with other customers. We do not sell your data.

Aggregated, fully-anonymised statistics (e.g. “X% of customers configure more than 3 buyer profiles”) may be used to improve the product and as part of marketing — these statistics will never identify your organisation.

Vera, including the platform code, the engine, the scoring models, prompt libraries, the brand, and all associated documentation, are the intellectual property of Molto Ltd. Nothing in these Terms transfers ownership of any of that to you.

We grant you a non-exclusive, non-transferable, revocable licence to use Vera as described in these Terms for the duration of your subscription.

Each party will protect the other's Confidential Information using at least the same care it uses to protect its own confidential information, and at minimum a reasonable standard of care. Confidential Information does not include information that is or becomes publicly known through no fault of the receiving party, or that the receiving party already knew without confidentiality obligations.

We will provide the service with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, Vera is provided “as is” and “as available”. We do not warrant that the service will meet every customer's specific requirements, that it will be error-free, or that any AI-generated content will be accurate, current, or appropriate for any specific use case.

You're responsible for reviewing AI-generated briefs and outreach content before using it externally. Vera is a tool to support your judgement, not replace it.

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, or business interruption.

Each party's aggregate liability under these Terms in any 12-month period is capped at the total fees paid by the Customer to Molto Ltd in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation — that liability cannot be excluded by law.

You agree to indemnify Molto Ltd against any third-party claim arising from your use of Vera in breach of these Terms, including any unlawful use, prohibited outreach, or use that infringes third-party rights.

We agree to indemnify you against any third-party claim that the unmodified Vera platform infringes that third party's intellectual property rights, subject to the liability cap in Section 10.

Either party may terminate these Terms for material breach of the other party that remains uncured 30 days after written notice. We may terminate immediately for non-payment or for any breach of Acceptable Use (Section 5).

On termination: your right to use Vera ends immediately, we will delete your customer data per our Privacy Policy retention schedule, and the sections that by their nature should survive (IP, confidentiality, liability, indemnification, governing law) survive termination.

We may update these Terms as the platform evolves. Material changes will be notified to active customers by email at least 30 days before they take effect. Continued use of Vera after the effective date constitutes acceptance of the updated Terms. If you don't accept the changes, you can cancel under the Section 4 process.

These Terms are governed by the laws of England & Wales. The English courts have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, save that either party may seek interim relief in any court of competent jurisdiction.

Molto Ltd
Email: hello@veraa.ai